Mind you, it’s strictly platonic and electronic: for customers, a chance to enjoy the convenience and ease of getting financial information through advanced voice communication on a mobile phone. In Singapore, India and Indonesia, banks continue to roll out chatbot services that let customers ask, “What’s my balance? “If a customer is going to enter a lot of codes to identify themselves, they might as well just log on to online banking,” Oglesby says.
And while not revealing its internal plans, Wells Fargo has invested in Oglesby notes that banks can require customers to enter personal identification numbers or passwords to access protected information.
Facebook’s API is open-source so anyone can create a chatbot for their platform and Facebook has updated the service to use less text speak and more clickable menus.
In the UK, Match joins other branded Facebook Messenger bots including Pizza Express, Vogue magazine and white pages of messaging apps,” citing 1.2 billion people currently using it monthly.
Master Card employees are piloting a credit and debit card app available through banks next year.
In late 2016, Bank of America announced the expected debut of its chatbot offering.
Bots are simply small programs (with a sprinkling of artificial intelligence) which are automated and designed to do a specific task.
Launched in France as its first test market last year, the Lara can analyze up to 50 categories of user profile criteria such as astrological signs, imperfections—the focus of a 2016 campaign—and hobbies in order to make suggestions for matches based on hard, cold data.
One of the findings was that 26% are willing to date a robot, but only if it looks like a real-life human.
I was flabbergasted by this stat, but perhaps not so incredible bearing in mind that at the time of the survey, Humans, a Channel 4 drama series set in a parallel present where the latest must-have gadget for a busy family is a Synth — a life-like humanoid in the form of the very attractive actress Gemma Chan.
I laughed it off at the time, but recently I have started to notice how our behaviour is subtly and insidiously beginning to change, and this worries me.
Com Res and Nesta collaborated in research consisting of 1,000 British adults, ages 18 to 34, which was mainly done to promote Future Fest — a weekend festival to excite and challenge perceptions of the future.